University of South Africa (UNISA) organizational architecture

NBA was contracted by the University of South Africa (UNISA) to assist in the development of a revised organizational architecture for the institution. The process involved a comprehensive review of policies, systems, work processes, and work culture to help prepare the university for transitioning from printed-based distance education to an open and distance learning methodology in which the entire transactional environment with students is digitized. This highly ambitious and yet crucial change commenced with a full review and summary of key policy positions, and subsequent development, through widespread consultation, of a report on a new operational and business model for the institution, which was prepared for Senate submission with the assumption of a rolling programme of institutional change to follow.